We first engaged Matrix in 1998 to help us build a new facility in Council Bluffs, IA. We had tight schedules and high expectations for the building of our state of the art Deli Meats & Bacon Processing Plant.
The Matrix Team met our deadlines and exceeded our expectations. They delivered a complete Data Collection, Tracking and Traceability Solution, which sixteen years later continues to deliver real time information on yields, throughput, give away, inventory levels and QA/QC reporting.
Over the years, we have enjoyed a mutually beneficial relationship. Matrix continues to support our efforts across all of our facilities and their support team is always available and ready to help 24 X 7.
We are delighted to be able to recommend the Matrix Team, without reservation.
I would like to transfer you my opinion and the feedback that I got from my team regarding Scott’s visit. Everything was great! We all learned a lot of things and for some of my team members this was an eye opening experience. Scott did a great job explaining to everybody step by step how the whole system works and what can go wrong during those steps. He also set up a system so we can update the spare units every night which is going to make our life way easier. Carrie helped us a lot with all the programming that had to be done. Overall the visit exceeded my expectations. Everybody feels way more confident to deal with the system now.
I would like thank everyone at Matrix that made this happen and most of all how Scott had to put up with me for 3 days!
-Kostas Ntoukas, Automation Tech, Supervisor at JBS
Just wanted to let you know how disappointed I am! These touch screen computers survived 7 years on the production floor… how are you going to make money selling upgrades if your equipment doesn’t break down?
-Darin Marchell, Operational Technology Manager at George’s Inc
We recently employed Matrix to deliver two automatic labeling systems. The Matrix team installed the system in the specified time frame as promised and thoroughly trained our staff. The system has significantly reduced our give-away, increased our throughput and has helped us reduce our production hours giving us significant cost savings. The system paid for itself in six months! They are now our trusted partner throughout the plant for our shop-floor data collection systems!
-Emery Misenick, Manufacturing Systems Application Development & Support Manager at Perdue Foods LLC
I have been a customer of yours for over 20 years at different stops along the road and Matrix continues to get better with time. Steve, Scott, Ankesh, Frank and especially Carrie have all been just fantastic and patient. You have a first rate team and it is always a pleasure to work with you. We are excited to finish this job to be more proactive in running our business because of Matrix, and to get on to the other projects we have slated with you in the coming year.
-Greg Finch, Chief Financial Officer at Claxton Poultry
I just wanted to reach out to everyone at Matrix and thank you for the awesome support. Interacting with Matrix staff over the past few weeks/months has been great. I would like to thank Rob and Carrie for stopping by our plant, it really meant a lot to us and we appreciated it greatly. Both were fun people to talk with.
When your Matrix Analyst John was here, on site installing our new computers, he did a very good job and it was our pleasure interacting with him. He was very friendly and knowledgeable. It was a pleasure getting to know him.
It is always nice to talk to someone on the phone that is friendly, makes me feel like a priority and knows what he or she are talking about. Scott’s customer service on the phones is excellent. Thank you for everything.
-Heath Fouts, I.T Manager at Bunker Hill Cheese